O Decreto 6.523/2008 regulamenta o Código de Defesa do Consumidor e fixa normas gerais sobre o Serviço de Atendimento ao Consumidor (SAC) por telefone. A determinação vale apenas para as empresas que prestam serviço regulamentado pelo Poder Público federal, tais como: operadoras de telefonia, bancos e planos de saúde.Read More
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